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Fine
Wine, Sake, Decanters, Chocolate & Marilyn Merlot |
"Frequently Asked Questions"
(for other questions,
contact us by email)
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| Q. How do you
determine shipping costs? |
| A. Shipping costs
are determined automatically through the shipping calculator when you
purchase products. All items are weighed in advance and when you enter
your ship to address, the calculator shows you what you'll pay when you
checkout. Of course, you can always cancel your order before you are
finished. No charge will result on your credit card. |
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| Q. If
I don't see a product listed on your site, does that mean you will never
sell it? |
| A. You are more
than welcome to recommend a product. Just drop us an e-mail to
sales@winepalate.com. |
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| Q. Will you ship
wine decanters to a foreign country? |
| A. Winepalate
will not ship to a foreign country. |
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| Q. My order was
damaged during shipping. Can I return it for a replacement? |
| A.
Winepalate.com will fully reimburse your purchase if
we are notified within ten days of purchase.
If your product was
damaged during shipping, we will replace it and settle with our shipper,
as long as your request falls within the ten day window. Please visit
our
Policies
page for more information. |
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| Q. If I purchase a
product with a credit card and you don't have it in stock, what will
happen? |
| A. We will
immediately notify you if we are out of stock on a product. If you
choose to wait, we will deliver it to you as soon as it is available. If
not, we will immediately refund your credit card purchase in full. |
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| Q. Do you keep my
credit card information on hand? |
| A. Absolutely not!
Winepalate keeps no credit card information once a purchase has been
completed. This is now a mandatory practice for credit card merchants. |
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| Q. Why do you need
my e-mail address during a purchase? |
| A. Your e-mail
address is required so that we can communicate with you regarding your
purchase. You will receive your only copy of the bill by e-mail and we
will use it to send you occasional cyber-circulars regarding special
wine offerings. You can opt-out of our cyber-circular at any time and we
do not share you personal information with anyone else! |
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| Q. Do you sell wine
preservation systems? I can never finish a large bottle before the wine
gets bad. |
| A. We highly
recommend that you purchase the
WineLife
Preservation spray. It is inexpensive and very effective at
preventing your wines from oxidizing. |
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